Why work for ModernSolve ?
Well, some would say this is the million-dollar question, why work for anybody right?
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We work in an industry that is fast-paced, ever-changing and to let's cut to the chase never boring!
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Our name is ModernSolve and the keyword here is Modern, being modern is not something we sell, it's our lifestyle, and before we put Modern into our customers, it starts with putting Modern into our employees, co-workers, and anyone that serves as part of our company journey.
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Most businesses would say that they put their customers first, not us! We focus on our staff first and our customers are second, we make sure that you are always maximizing your talents and that you are constantly growing because without that our business would not be where it is today and we cant grow our customers if we are not 100% committed to the growth of each other.
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Our team is dynamic and our culture is one that embraces every idea be it big or small, we give everyone the opportunity to change the world because that is what we believe in when you do the biggest or smallest things for our business or our customers you are making an impact in the world we live in because that will always have a knock-on effect to our customers and their customers and in the end, someone will wake up happier than the day before and that is truly what matters us!
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So enough about our encouraging story, have a look below and if there is anything that you would like to know more about feel free to drop us a line and we will get back to you, if the job descriptions seem right up your alley then please submit your CV through the form at the end of this page!
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Marketing Associate
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Role Description :
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Manage daily administrative tasks to ensure the Marketing of clients runs smoothly
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Conduct market research to identify new opportunities
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Gather and analyze consumer behavior data (e.g. web traffic and rankings)
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Create reports on marketing and sales metrics, like conversion rates
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Assist with organizing promotional events
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Coordinate with the Marketing Design and Content teams to create advertising material (e.g. brochures and newsletters)
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Keep organized records of marketing metrics and results of past campaigns
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Prepare regular sales forecasting reports
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Monitor competitors’ marketing activities
Application Requirements :
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Proven work experience as a Marketing Associate, Marketing Assistant or similar role
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Knowledge of marketing digital tools and techniques, Facebook, Instagram, Google Ad's, etc
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Experience with SEO keywords or just basic knowledge of SEO
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Solid computer skills, including MS Excel, Powerpoint, etc.
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Excellent communication and presentation skills
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Strong analytical skills with a goal-oriented attitude
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1 year minimum experience in marketing field
Marketing Professional/ Specialist
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Role Description :
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Develop marketing strategies for projects, including company websites and social media strategies and campaigns
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Work closely with the sales team on program development and implementation
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Create and execute lead generation programs
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Media buying
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Understanding MQL and SQL strategies
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Budget management and cost planning - monthly reporting
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Analyze data to determine campaign efficiency
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Ensure creative marketing materials undergo regular review and adhere to brand guidelines
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Develop and communicate marketing plans, campaign results, and project recommendations to the senior management teams
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Customer engagements and account management
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CRM updates and pipeline management
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External supplier and vendor management
Application Requirements :
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Strong organization and prioritization skills
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Proficiency in Analytics and web analysis tools
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Ability to work well in a fast-paced, collaborative environment
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Strong understanding of Microsoft Office programs
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Excellent analytical, communication, and presentation skills
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Good teamwork skills
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Account management skills
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Experience with design teams
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3+ years experience in marketing
Technical Support - Associate
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Role Description :
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Diagnose and troubleshoot technical issues, including account setup and network configuration
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Ask customers targeted questions to quickly understand the root of the problem
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Understanding of DNS and internet-based services
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User identity management - Active Directory
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Track computer system issues through to resolution
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Remote service setup
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Service desk housekeeping
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Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
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Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, hardware vendors)
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Provide prompt and accurate feedback to customers
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Refer to internal database or external resources to provide accurate tech solutions
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Ensure all issues are properly logged
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Prioritize and manage several open issues at one time
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Follow up with clients to ensure their IT systems are fully functional after troubleshooting
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Prepare accurate and timely reports
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Document technical knowledge in the form of notes and manuals
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Maintain jovial relationships with clients
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Application Requirements :
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Experience as a Support Engineer, IT Help Desk Technician or similar role
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Hands-on experience with Windows/Linux/Mac OS environments
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Good understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and troubleshoot basic technical issues
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Familiarity with remote desktop applications and help desk software (eg. Zendesk)
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Excellent problem-solving and communication skills
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Ability to provide step-by-step technical help, both written and verbal
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Some form of certification in Information Technology, Computer Science or vendor product certifications
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Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Having trouble uploading your CV?
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That's ok, just send it to careers@modernsolve.co.za with your name and the position you are applying for.
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